SHAPERMINT TERMS & CONDITIONS

Effective as of November 2018

1. GENERAL

The following terms and conditions (the “Terms”) apply to all orders placed by the client (hereinafter referred to as “you” or “users”) with Shapermint (hereinafter referred to as “Shapermint”, "us" or “we”), at the Shapermint website (https://shapermint.com), the Shapermint mobile applications, via telephone and/or any other websites or applications that direct the user to these Terms (jointly, the “Site“). The terms “Shapermint” “we” and “us” refers to Overnel S.A. and its subsidiaries and affiliated companies.

Please note that by using the Site you agree to be bound by these Terms. Therefore, if you disagree with any part of the Terms then you should stop using the Site immediately. Please make sure you have read and understood the Terms before placing your order. These Terms apply to all visitors, users and others who access or use the Site.

In order to be able to use the Site, you must be at least 18 years old or have the consent of your parents or guardians to use the Site. The Site is not intended for users who do not meet these requirements. Therefore, you hereby state that you are at least the minimum age required or that you have such parental or guardian consent and that you have read, understood, and agreed to comply with these Terms. If this is not the case, you may not use the Site.

We reserve the right to amend or update these Terms at any time without prior notice, by uploading a new version on the Site. The version of the Terms that will apply to your order will be the one displayed on the Site at the time you complete your order. Therefore, if you continue to use the Site after we post amendments to the Terms, that will imply an agreement by you to such changes. If you do not agree to, or cannot comply with the Terms as modified, you must stop using the Site immediately.

You agree that Shapermint may send (although not obliged to), electronic communications to you in order to advise you of any change to the Site, about any of Shapermint's products or services, or for any other purpose that Shapermint considers appropriate (please read the opt-out section in the Privacy Policy below).

You agree not to act in a manner or employ any device that may restrict other users from using the Site, or which may negatively affect the security of the Site. You should not use any device to copy content from the Site. Shapermint reserves the right to deny access to the Site to any user who breaches these provisions or any other provision in these Terms.

 

2. COMPLETING ORDERS AND EXECUTION OF A CONTRACT

By placing and completing an order, you are offering to purchase a product subject to these Terms. Please be aware that all orders are subject to availability and confirmation of payment. Shapermint reserves the right to refuse any order made by you.

When completing an order you are stating the following: (i) that all the information you provide to us is true and accurate; (ii) that you are at least the minimum age required by these Terms or that you have the parental consent required; (iii) that you are an authorized user of the credit card or of the PayPal account used to place your order; and (iv) that there are sufficient funds to cover the cost of the products ordered.

When you complete an order, you will receive an e-mail confirming receipt of your order. This email will only be an acknowledgement and will not mean that we accepted your order. A contract between you and us for the purchase of the products ordered will not be created until your payment has been approved by us and we have debited the corresponding amount from your credit card or your PayPal account. You will be able to review or amend your order at any time before clicking on the "Complete Order" button.

Once Shapermint receives your order, we will check there are sufficient funds to complete the transaction. Your card or PayPal account will be charged once the order has been accepted. Once this check is completed, we will send you an email of acceptance of the order to confirm you that we have accepted your order and that therefore your products will be shipped. If for any reason we do not or cannot accept an order completed by you, we will notify you by email and there will be no liability on the side of Shapermint. Once you receive the email of acceptance of the order, a contract between you and us will be executed regarding the product or products detailed in the email. Please note that no product will be shipped until payment has been made in full.

Please check the details of both emails received very carefully. In case you detect any errors or inconsistencies you must contact Shapermint’s Customer Services by email at [email protected]

 

DELIVERY AND SHIPPING INFORMATION

Shapermint will make its corresponding efforts to deliver your order to the shipping address within the period indicated below (only if such address is within the limits of delivery of Shapermint).

Please be aware that we are unable to change the delivery address once the order has been placed. Please note that any changes you make after placing an order will not take effect immediately and will not apply to orders already completed.

Shapermint endeavours to ship orders within the time period indicated in the following link depending on the shipping method and address: https://help.shapermint.com/hc/en-us/articles/360003823613-How-long-will-my-order-take-to-be-delivered-. However, delivery may take longer due to unexpected events or delays resulting from postal issues or force majeure events, or due to any other reasonable situations, foreseeable or not. Shapermint will not be liable in these cases. In the event that your delivery date is delayed for any reason within our control, we will do our best to keep you informed of the estimated delivery date, in such cases Shapermint shall not be liable for late delivery.

If your order does not arrive by the delivery date, please contact Shapermint Customer Service by email at [email protected]

Please refer to https://help.shapermint.com/hc/en-us/articles/360003823613-How-long-will-my-order-take-to-be-delivered- for shipping fees depending on the destination and shipping method. 

 

3. PRODUCT DESCRIPTION, POTENTIAL ERRORS AND INACCURACIES

There may be information on the Site that contains errors, inaccuracies, or omissions that may relate to product descriptions or availability. In all cases, errors are absolutely unintentional and Shapermint will not be liable for them.

Please note that regarding the colors of our products, Shapermint has made reasonable efforts to show the colors of our products at the Site, as they are in reality. However, as the colors you see will depend on the monitor of your computer and settings, we are not able to ensure that your monitor's display of any color will be accurate and some colors may differ. Regarding sizes, item’s measurements given on the Site are only approximate values to give you a better understanding of the model or fit of that specific product but they are not a guarantee of the actual measurements of the products ordered and received by you. 

We make no representation regarding the completeness or accuracy of any information we post on the Site. In this regard, we reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice to you.

We reserve the right to refuse to fill any orders that you may place based on information on the Site that may contain errors or omissions, including, without limitation, errors or outdated information regarding prices, shipping and payment conditions, or return and exchange policies. In case we refuse to fill an order placed by you, if your card or your PayPal account has already been charged for the purchase and your order is cancelled, we will refund the applicable amount using the same method you used to make the payment.

The risk of loss and title for all products purchased by you and shipped by us will be transferred to you once we deliver the products ordered to the shipping address.

 

4. RETURNS AND EXCHANGES

If you are not satisfied with your Shapermint purchase, you may return it or exchange it within a 30 day period as from the day of order. Once the 30 days period is over, we assume that you are satisfied with your products.

Please visit https://shapermint.com/a/returns-exchanges and https://help.shapermint.com/hc/en-us/categories/360000369573-Returns-Exchanges for details about how to return unwanted or unsuitable items for a refund or exchange.

If you decide to return the products to us for a refund or exchange in accordance with our returns & exchanges procedure, risk will remain with you until you have delivered the returned products to us, following the corresponding procedure for these purposes.

All products must be returned in the same condition they were when they were received by you. This means the products cannot damaged nor stained, washed, worn (other than to carefully try them on) or altered in any way and that any labels or tags must not have been removed.

You will find more details regarding our return process in https://help.shapermint.com/hc/en-us/articles/360003796194-What-is-your-returns-and exchanges-policy-.

 

5. PRODUCT AVAILABILITY

Shapermint products displayed at the Site may be offered in limited quantities, this means that once an item is sold out, it is possible for it not being offered again by Shapermint and therefore it may not appear on the Site again. When a product that appears on our Site is no longer in stock, we will make every attempt to remove that product from the Site in a timely manner. However, there may be some days of delay in the removal of a product that is not anymore available. Shapermint will not be liable in any way for such delays.

If you have ordered a product that is unavailable, we will inform you as soon as possible by email and, if applicable, we will give you an estimated date of when the product is expected to be back in stock. Alternatively, you will have the right to cancel your order and receive a refund from us in case your credit card or your PayPal account has already been charged.

 

6. PRICING AND PAYMENT INFORMATION

All prices listed on the Site are listed in US Dollars and exclude shipping fees which are added to the total cost of the order during the order process, but before you click on the "Complete order" button. Please see https://help.shapermint.com/hc/en-us/articles/360003823613-How-long-will-my-order-take-to-be-delivered- for applicable shipping fees and shipping method.

Please note that orders being shipped may be subject to import duties and taxes. You will be liable for all import duties and taxes due at the point of, or after delivery. Shapermint does not have any control of these fees. Please contact your local customs office for further information.

You can pay for your products in accepted credit cards or through PayPal. However, Shapermint reserves the right to amend or stop offering any of the payments method currently used.

Regarding the billing information, you provide Shapermint and its third party payment processors express authorization to charge the amounts indicated on your order. Failure to provide accurate billing information or falsifying the billing information may result in termination of your order and termination of your right to use the Site. Shapermint reserves the right to update your information from available third party sources. The terms of your payment method may be determined by agreements between you and the financial institution, credit card issuer or other provider of your chosen payment method. If Shapermint does not receive payment from your payment provider, you agree to pay all amounts due on your account upon demand. Otherwise, we reserve the right to delay delivery of the items until payment or to cancel your order.

You are responsible and liable for any costs, expenses and fees that Shapermint may incur in order to collect balances due. This provision does not limit any other remedies available to Shapermint. In case you need help regarding billing issues, please email us at [email protected]

 

7. PRIVACY POLICY

Shapermint provides this Privacy Policy to help you make an informed decision about whether to use or continue to use the Site or not, and to inform you regarding the information we will collect from you related to the use of the Site. Each time that you access or use the Site, you are agreeing to this Privacy Policy. By using the Site, you acknowledge that you have read and understood our Privacy Policy. Otherwise you should stop using the Site immediately.

We are committed to protect and respect the privacy of your personal data. In order to do so, we undertake to comply with the terms of our Privacy Policy, which is provided on the Site.

 (i) Manager of your personal information

The Uruguayan company Overnel S.A. is the manager of your personal information, and responsible for your personal data under applicable data protection law.

(ii) Personal information that we collect about you

We do not currently require our users to register in order to access the Site, but we reserve the right to do so in the future. In case we implement a registration process we undertake to comply with any privacy legislation applicable regarding the use of your personal information.

We may collect the following personal information that you voluntarily provide to us when you purchase at the Site:

  • Name
  • E-mail address
  • Phone number
  • Shipping address
  • Billing address (in case it differs from Shipping address)
  • Payment method information (Credit card or PayPal information)
  • Purchases or browsing history

Also when you access the Site, we automatically collect your computer or device’s internet protocol (IP) address and other technical information about your computer or device, such as your browser type and version, time zone information, and operating system and platform. We also use cookies on the Site.

(iii) Use we give to the personal information collected

We may use your personal information for the following purposes:

  • To manage your access to the Site, verify your identity, provide our products to you, manage your online purchase at the Site by processing your orders and returns through our online services, manage your payments, and address complaints and any other matter regarding the products ordered;
  • To understand and respond to your questions or comments;
  • To monitor and maintain the performance of the Site, analyze trends, use and activities regarding our online services;
  • To send you updates and communications about our products and services or other promotional communications, such as newsletters, emails, or special offers or share your information with our marketing advisors so they can send promotional offers to you. Please note that if you wish to opt-out of receiving promotional emails or communications from us you must follow the instructions in Section 5 (opt-out policy), set forth below;
  • To send you notices related to your orders. These may include order confirmations, invoices or customer service notifications. We may also send you other type of communications such as for example: emails communicating that the Site is temporarily out of service or that the shipping of a product is delayed or there are policy changes or updates, etc.

 (iv) Third parties with whom we may share your personal information

We may share your personal information with third parties in order to provide you with our services, in accordance with this Privacy Policy.

We may, and you are granting us consent to do so by accepting these Terms, access and disclose your information, any communications sent or received by you, and any other information that we may have about you as may be permitted or required by law (including, but not limited to, court order or subpoena), or to prevent or investigate suspected fraud, violations of our Terms, or any activity that appears to us to be illegal or may expose us to legal liability. Additionally, we may disclose your information in situations that we understand that potential threats to the physical safety of any person or property may be involved. Also, we may share your personal information with affiliated businesses.

If Shapermint or any of its affiliated companies or businesses is sold or disposed of by merger, sale of assets or any other way, or in the event of an insolvency or bankruptcy, the personal information of our users may be one of the assets sold or merged in connection with that transaction and therefore in these cases your personal information will be disclosed. Also, personal information about our users may be disclosed in connection with commercial transactions by which we are seeking financing, investment, or any kind of financial support.

Additionally, we may hire other companies to perform certain business-related functions such as: mailing information, maintaining databases, online payment processors, and hosting services. When we hire a service provider to perform this kind of functions, we provide such service provider with the information that it needs to perform its specific function, which may include your personal information and other information made available by you through the Site. These service providers are authorized to use your personal information only as necessary to provide these services to us.

In this regard, personal information may be disclosed to process credit card transactions, to third party banking and processing agents and institutions so they are able to verify and authorize your credit card or other payment information and to process your order. In addition, we may disclose information to other third parties to verify the authenticity of any financial transaction involving our company or its subsidiaries or in order to update your billing information.

(v) Our opt-out policy

To stop receiving newsletters or marketing communications from us or to opt out of having your email address shared with third parties, please: (i) click the unsubscribe link in the footer of any email, (ii) email us at [email protected].

(vi) Amending or updating personal information

You may request to access, correct, update or delete your personal information, by sending an email to [email protected] with the necessary information for us to process your request. We will respond to your request as soon as possible.

Unless required by law, we are not responsible for informing third parties with whom we have already shared your information of any changes requested pursuant to this section, or for removing information from the databases or records of such entities.

(vii) Others

Security and Retention

We take reasonable steps to help protect personal information from any loss or un proper use. However, no internet or e-mail transmission is completely secure. Therefore, e-mails sent to or from any website may not be safe, and therefore you should be extremely careful when deciding what information you send to us via e-mail or through internet. Shapermint will not be liable for any security issue the user may suffer due to the use of our Site.

Cookies

We use cookies to distinguish you from other users of our website and to keep track of your visits. Cookies allow us to provide you with the best experience when you browse our website and to make improvements. They also help us and our advertising networks, to make advertising relevant to you and your interests.

If you continue using the Site, we are assuming that you agree to the use of such cookies.

 

8. INTELLECTUAL PROPERTY 

All intellectual property rights (including descriptions, pictures, photographs, designs, patterns, special settings, etc.), trademarks and copyrights at the Site will be exclusive property of Shapermint and its subsidiaries or licensors, or of the third party which has granted a license to Shapermint for its use in the website. Any use of the Site or its contents (other than for your own personal use) is strictly prohibited without the prior written authorization of Shapermint.

Consequently, none of the content of the Site may be copied, reproduced or shared in any form or used by any means, without the prior written authorization of Shapermint or the corresponding licensor.

 

9. DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

Disclaimer of Warranties

This Site and all Shapermint content, information, products and third party content made available to you through the Site, including the products sold at the website, are provided on an “as is” basis. Therefore, Shapermint makes no warranty as to quality, accuracy, completeness or validity of the products or its descriptions, nor of the Content of the Site.

By using the Site, you are acknowledging that your use of the Site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any device you use in connection with your use of our Site, and that Shapermint will not be liable for any damages of any kind related to your use of this Site.

You agree that, at any time, we may remove products or access to the Site for unlimited periods of time or cancel the Site at any time, without prior notice.

To the extent that this Site contains links to outside services and resources, Shapermint hereby states that it has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party websites or services.

Limitation of Liabilities

To the full extent permissible by law, in no event Shapermint, or its officers, directors, employees, shareholders or agents, will be liable for damages of any kind arising from the use of the Site, or from any information, content, materials, products or other services included on, or made available to you, through the Site (including the purchasing of products), including, but not limited to direct, indirect, incidental, punitive, and consequential damages, or any damages that result from errors, omissions, disruptions, deletion of files or emails, imperfections, viruses, delays of any time or any failure of performance, whether or not resulting from acts of god, communications failures, theft, destruction, or unauthorized access to Shapermint’s records, programs or services; and be liable to the users for any indirect, special, incidental, consequential, punitive or exemplary damages, including, without limitation, damages for loss of goodwill, lost profits, loss, theft or corruption of users’ personal information, or the inability to use the Site.

In case Shapermint breaches these Terms, we shall only be liable for losses or damages which are a reasonably foreseeable consequence of such breach, or of our failing to use reasonable care and skill; but we will not be responsible for any loss or damage that is not foreseeable. In all cases Shapermint’s liability would be limited to the total price of your order as it is stated below.

You understand that you are personally responsible for your behavior while using the Site and agree to indemnify and hold harmless Shapermint, including its officers, directors, employees, agents and licensors from and against claims of any kind that these may incur in connection with a third party claim or otherwise, arising out of or related to your unauthorized use of the Site or its content, your violation of these Terms, applicable law or the rights of any third party. To the extent permitted under applicable laws, you hereby release Shapermint, including its officers, directors, employees, agents and licensors from any and all claims or liability related to your unauthorized use of the Site or its Content, or non-compliance of these Terms. 

Shapermint will not be responsible for any material or manufacturing faults in products that we have supplied, including damage incurred in transit, but only for breaches in its capacity as seller of the products. Please note that Shapermint is not the manufacturer of the products, and any liability related to manufacturing shall be the exclusive responsibility of the manufacturer.

In all cases, without prejudice of the limitations included above, Shapermint’s responsibility for any loss or damage will be limited to the total price of your order. Additionally, you agree that any claim you may have arising out of or related to your relationship with Shapermint must be filed within one year as from the date such claim arose. Otherwise, your claim shall be permanently barred.

 

10. GOVERNING LAW AND COMPETENT JURISDICTION 

These Terms are governed by and construed in accordance with the laws of URUGUAY without giving effect to any principles of conflicts of law. You agree to resolve any dispute you have with Shapermint exclusively in a Uruguayan Court.

Each paragraph of these Terms operates separately. This means that in the event that any provision of these Terms is held to be unlawful, void, or for any reason unenforceable, then that provision will be deemed severable from these Terms and will not affect the validity and enforceability of the rest of Terms.

Shapermint’s failure to insist upon or enforce strict performance of any provision of these Terms will not be considered a waiver of any provision or right. No waiver of any of these Terms will be deemed a further or continuing waiver of such term or condition or any other term or condition.