To keep everyone safe and confident in their purchase, we're unable to accept returns or exchanges on:
- Final Sale items
- Final Sale Policy: Items marked as Final Sale are offered at special reduced prices and are not eligible for return, exchange, or refund, except in rare cases. You'll see these items clearly labeled on the site, cart, and checkout.
This does not affect your statutory rights. - Free items
- Opened or hygiene-sensitive items with:
- Incomplete packaging
- Signs of wear or use
- Missing hygiene tags
- Gift cards and store credits
*Unless the item is defective, damaged, or not as described.